Clarence House will be closed Friday, July 3rd, in observance of Independence Day.

Fabric Terms & Policies

Clarence House makes no guarantee or warranty, expressed or implied, as to the fitness or merchantability of its fabrics unless expressly stated. A continuing guarantee under the Textile Fiber Products Identification Act filed with the Federal Trade Commission.

Acknowledgment Of Orders

All orders shipped from stock will be invoiced the day following shipment and the invoice serves as the acknowledgment. Backordered merchandise will be acknowledged with an approximate delivery date. We will not be held responsible for delays beyond our control and/or cancellations of backordered merchandise ordered specifically for you.

Length Of Cuts

The length of your cuts is very important in the processing of your orders. On occasion, we must fill your order with more than one piece, or make an allowance for a defect in the fabric. Please be certain to include cuts on every order.

Face Of Fabric

Before cutting and fabricating with your order, please confirm with your workroom or upholsterer the proper face of the cloth. Clarence House will not be held responsible if the incorrect side of the fabric is used as the face in application.

Pattern Repeats

All pattern repeats listed in this Price List and on our samples are approximate. They can vary slightly from one dyelot to the next. We cut the fabric to the exact yardage amount specified on the order, and do not automatically make additional allowances to include pattern repeats. To avoid a possible shortage, we recommend that you order several additional inches to allow for pattern repeats.

Dye Lots

Dye Lots do vary from one shipment to another. If you require an exact dyelot match, you must submit a sample with your order or request a Cutting for Approval (CFA) from current stock. We cannot accept returns or issue credit for dye lot variation unless a sample was submitted with your order.

Hand Loomed Fabrics

Pattern repeats in hand loomed fabrics may vary. All measurements quoted for repeats are approximate. Side matching of repeats on ikats, stripes, checks, plaids and ribbed patterns will not be exact. Because of variations in dye lots, yarns and weaves, the fabric in stock may vary from samples. We recommend a CFA from current stock be requested. Notice labels are attached to each hand loomed fabric shipped from the warehouse. No credit will be allowed If the terms of this notice label are not adhered to.

Silks

We do not guarantee silks against fading or for precise color matching, colorfastness and durability. Cutting from current stock is recommended.

Reserves

We will reserve yardage for ten (10) working days for customers with an account number. Cuttings and Reserves or COD/Proforma Reserves will also be held for ten (10) working days. We are not obligated to inform customers that a reserve has expired.

Minimum Yardage

No orders will be accepted for less than one (1) yard per individual cut.

Pricing

All prices listed herein are subject to change without notice.

Credit Terms

Net 30 Days, Cash on Delivery (COD), and Proforma (CBD). Late charges will be assessed on all past due balances.

Shipping

Please indicate on your order your desired method of shipment (i.e., UPS). If no instructions are given, we will ship the fastest, most economical way, depending on the size of the package. COD shipments can only be sent via UPS. Oversized shipments will receive the carrier’s standard additional charges.

Internet Selling

A Clarence House Customer who sells on the Internet is permitted to sell Clarence House products through its website only to consumers residing within the local territory where the Clarence House Customer’s principal place of business is located, or where they regularly perform decorating, design or installation services. Such Customers agree not to sell or offer for sale Clarence House products to fill orders that are the direct result of the efforts of another Clarence House Customer. Clarence House reserves the right to immediately terminate its relationship with anyone who promotes the sale of Clarence House products via the Internet, through on-line auctions such as eBay, or through any similar means.

ALL SHIPMENTS WILL BE F.O.B. TULSA, OK unless otherwise noted.

Drapery fabrics, due to yarn contents, construction, humidity, etc.will expand or contract under certain conditions. This is inherent to the fabric. Clarence House will not be responsible should this situation occur. Sufficient fabric allowances should be made for hems for later adjustments, should it become necessary.


Merchandise Return Policy

  1. No merchandise will be accepted for return unless an Authorized Return Service Label (A.R.S.) has been issued. A request for an A.R.S. label must be made within 30 days of the invoice date and merchandise must be in our possession within 30 days of the date on the A.R.S. label.
  2. The request for return of merchandise must include the invoice number, description, quantity and the reason for request of the return.
  3. No merchandise under six (6) yards will be accepted for credit.
  4. Merchandise that has been cut or special processed (Soil & Stain Repellent Finish, Paper Backing, Knit Backing, etc.) will not be accepted for credit unless prior approval has been given.
  5. Wallpaper sidewalls can be returned only in full length bolts, double roll or triple roll depending on packaging. Claims will not be accepted after cutting and hanging. Clarence House will replace all defective merchandise prior to cutting and hanging, but will not be responsible for labor cost. Color changes (hot spots) or discolorations due to un-neutralized plaster, additional paste, improper wall preparations or papering over old wallcoverings are not covered in this warranty.
  6. A handling charge will be assessed for merchandise returned for reasons without fault of Clarence House. Outgoing and incoming freight charges and any pickup service fees will be charged to the customer.

HANDLING CHARGES
Cut yardage (20%) Trimmings (20%)
Full Bolts (15%) Wallpaper (30%)
Full Cases (15%) Hardware (25%) or a minimum of $25

We do not guarantee dye lots and cannot issue credit for dye lot variation unless a sample to match was submitted with your order.

Wallcovering Terms & Policies

To Order

Please order by design name and color. All orders must be placed and shipped in full bolt quantities. Have a contractor estimate the number of single rolls required. Orders must be rounded off to the nearest bolt size.

Product Information

Screen-printed wallpapers are priced by the single roll, and packaged and sold in double or triple rolls. They are pre-trimmed and come in various widths and lengths. Refer to the specific wallcovering for actual dimensions; see examples of the different types below:

  • 20.5″ wallpaper packaged in double rolls
    20.5″ × 11 yds. (56.36 sq. ft.)
  • 27″ wallpaper packaged in double rolls
    27″ × 9 yds. (60.75 sq. ft.)
  • 27″ wallpaper packaged in triple rolls
    27″ × 15 yds. (101.25 sq. ft.)
Grasscloth Wallcovering

Grasscloth wallpaper is 36″ wide, pre-trimmed and priced by the yard. Sold and packaged in 8 yd. or 12 yd. lengths.

  • 36″ wide by 8 yds. long (72 sq. ft.)
    36″ wide by 12 yds. long (108 sq. ft.)

Hand printed grasscloths are 34″ wide and untrimmed. Priced by the yard and sold and packaged in 8 yard lengths.

  • 34″ wide by 8 yards long (68 sq. ft.)
    Minimum Order: 24 yards (204 sq. ft.)

Grasscloth is handcrafted of natural materials. Weave imperfections and subtle shade differences may occur among the rolls and are inherent to the product. Prior to installing, examine each roll carefully and select the most similar rolls for each wall. Care must be taken not to over wet the grasscloth. Do not let adhesive get on the decorative surface of the wallcovering.

Coordinates
Wallpapers with coordinating fabrics may show variations in scale and color tones because of different production mediums and design variations and they may not always match exactly. It is important to have wallpaper and fabric in hand before any work is done. No claims will be recognized on wallcovering or fabric that has been processed in any way by the purchaser.

Warranty and Claims
The highest quality workmanship is employed in the wallcovering production, but the final inspection and approval are the responsibility of the customer. We are not responsible for labor costs incurred in hanging incorrect or imperfect material. Claims against wallcovering will not be accepted after cutting or hanging. Color changes (hot spots) or discolorations due to un-neutralized plaster, additional paste, improper wall preparations or papering over old wallcoverings are not covered in the warranty. Paints and other matching or coordinating materials should be matched to actual wallpaper and/or fabric, not to memo sample or sample book. When ordering, be sure to order sufficient quantity as it is not always possible to guarantee the same color run if additional material is needed. We recommend ordering an extra roll.

Return Policy
Full, uncut bolts of wallcovering in unopened factory wrappers returned without fault to vendor will be subject to a 30% service fee. No returns after 30 days. Returns must be made only with authorization. Single rolls are not returnable; overage is not returnable. Merchandise returns should be shipped to our Receiving Department:

  • Clarence House
    Attn: Receiving Department
    9303 E. 46th Street
    Tulsa, OK 74145
    800-803-2850

Hanging
BE CERTAIN ALL ROLLS ARE THE SAME PATTERN AND RUN NUMBER BEFORE CUTTING. Carefully examine your order for design, color, quantity or imperfections. All material should be in your possession prior to cutting wallpaper. All wall surfaces should be clean, dry and smooth.

PLEASE READ THE HANGING INSTRUCTIONS INSIDE THE ROLL OF WALLCOVERING TO MAKE SURE YOU HAVE THE CORRECT PRIMER, ADHESIVE AND PROCEDURE FOR THE SPECIFIC ITEM YOU ARE HANGING.

Stripping
Some but not all wallcoverings are strippable. If listed in our price list or sample book as being strippable, to remove loosen the edge at the top, pull down and away from the wall to remove the wallpaper. It is not necessary to moisten or scrape.